Customers are able to cancel their order up until shipping has been purchased-for free.
If shipping has been purchased-for their order, the customer will need to pay for the cost of the purchased shipping in order to obtain their refund. Or Party Snow LLC will subtract the cost of shipping from their expected refund in order to cover the cost of the purchased shipping.
If the product has already been shipped, the customer will need to pay for their own shipping, to return the product back to Party Snow LLC. You can send an email to firstname.lastname@example.org requesting information about shipping a product back.
Once Party Snow LLC receives the un-opened and un-damaged product, we will provide a refund of the purchase price subtract the original shipping charge for sending the product to the customer.
ALL ITEMS WILL NEED TO BE RETURNED UN-OPEN AND UN-DAMAGED AND WITHIN 15 DAYS OF DELIVERY.